At Busselton Water, we take a lot of care and attention to ensure that your rights as a customer are protected and enhanced.
Improving and maintaining our Customer Service is of very high priority.
This Charter, therefore, has been developed to highlight our commitment to customer service and to inform you of your rights as a customer of Busselton Water.
The Charter has been approved by the Economic Regulation Authority - the body responsible which issues Busselton Water a licence to sell potable water and which oversees that licence.
The initiatives outlined in this Charter illustrate our dedication to serving you better, through a commitment to 24 hour service, efficient responses to your inquiries and provision of a “second to none” delivery of water to our customers.
A summary of the full Customer Charter document, which is available, free of charge, from our Administration Centre (1 Fairbairn Road, Busselton) can also be accessed here. You can also obtain a hard copy of the complete Customer Charter by calling our 24 hour contact number: (08) 9781 0500 or by clicking here.