New Customers       

To Our New Valued Customer

If you have recently become a property owner in the Busselton Water supply area – here is some information that may be useful for your future reference.

Customer Rights and Responsibilities

At Busselton Water, we take a lot of care  to ensure that your rights as a customer are protected and enhanced.  Our Customer Commitments document has been developed to highlight our commitment to customer service and to inform you of your rights as a customer of Busselton Water.  For more information click here.

Complaints and Suggestions

Busselton Water encourages it's customers to contact us for any matter concerning water supply which customers feel is not satisfactory or can be improved. Call us on 9781 0500 or contact us here.

The below information may be of interest to you.

Question Answer

Who supplies your water?

Busselton Water

Who supplies sewerage services?

Water Corporation of WA

What is the connection between these two bodies?

There is no connection

How can you pay your water account?

At the Administration Centre or by using BPay, BPoint, Direct Debit or by mail using cheque or Money Order.

Where do you pay your sewerage account?

At the Post Office

How is your water account calculated?

Residential - Annual Standard Supply Charge and Annual Meter Rental charges – are proportioned on an arrears basis and billed each October, February and June along with water consumption for the same period.

Non Residential – Annual Standard Supply, Rates and Annual Meter Rental charges - are proportion on an arrears basis and billed each October, February and June along with water consumption for the same period.

Where does your water come from?

Our groundwater is extracted from the Leederville and Yarragadee aquifers. 

Thank you for taking the time to familiarise yourself with your water supply provider,  we welcome you as a valued customer.