Privacy statement

Busselton Water is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Busselton Water website and governs data collection and usage. By using the Busselton Water website, you consent to the data practices described in this statement.

Collection of personal information
Busselton Water may collect personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Busselton Water also collects anonymous demographic information, which is not unique to you, such as your postal code, age, gender, preferences, interests and favourites.

There is also information about your computer hardware and software that is automatically collected by Busselton Water. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Busselton Water for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Busselton Water website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Busselton Water public message boards, this information may be collected and used by others. Note: Busselton Water does not read any of your private online communications.

Busselton Water encourages you to review the privacy statements of websites you choose to link to from Busselton Water so that you can understand how those websites collect, use and share your information. Busselton Water is not responsible for the privacy statements or other content on websites outside of the Busselton Water and the Busselton Water family of websites.

Use of personal information
Busselton Water collects and uses your personal information to operate the Busselton Water website and deliver the services you have requested. Busselton Water also uses your personally identifiable information to inform you of other products or services available from Busselton Water and its affiliates. Busselton Water may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Busselton Water does not sell, rent or lease its customer lists to third parties. Busselton Water may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Busselton Water may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Busselton Water, and they are required to maintain the confidentiality of your information.

Busselton Water does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Busselton Water keeps track of the websites and pages our customers visit within Busselton Water, in order to determine what Busselton Water services are the most popular. This data is used to deliver customized content and advertising within Busselton Water to customers whose behaviour indicates that they are interested in a particular subject area.

Busselton Water websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Busselton Water or the site; (b) protect and defend the rights or property of Busselton Water; and, (c) act under exigent circumstances to protect the personal safety of users of Busselton Water, or the public.

Use of cookies
The Busselton Water website may use “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Busselton Water pages, or register with Busselton Water site or services, a cookie helps Busselton Water to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Busselton Water website, the information you previously provided can be retrieved, so you can easily use the Busselton Water features that you customised.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Busselton Water services or websites you visit.

Security of personal information
Busselton Water secures your personal information from unauthorised access, use or disclosure. Busselton Water secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this statement
Busselton Water will occasionally update this Statement of Privacy to reflect company and customer feedback. Busselton Water encourages you to periodically review this Statement to be informed of how Busselton Water is protecting your information.

Contact information
Busselton Water welcomes your comments regarding this Statement of Privacy. If you believe that Busselton Water has not adhered to this please let us know.