COVID-19 updates

In line with the State Governments announcement made on Sunday, 31 January 2021, Busselton Water will continue operations, adhering to new conditions.

Our team has responded appropriately with members working from home where possible and other staff taking necessary precautions, including wearing masks.

Our preferred mode of contact during this period is via phone on 9781 0500, or email [email protected].  However, anyone needing to visit the Busselton Water Administration Centre for essential work purposes will need to follow requirements which includes only one person visiting at a time.

Our priority remains with the safety of the community, customers, and staff.

Our community can be assured that safe, clean tap water will continue to be supplied.

Water is an essential service and Busselton Water is well prepared to manage its response to COVID-19.

Busselton Water does not anticipate any disruption to water services. All drinking water supplied by Busselton Water is safe for use and treated to a very high standard. It meets fully the requirements set by the Department of Health. There is no evidence that drinking water is affected by COVID-19 or that it can be transmitted by drinking water.

We are continuing to assess and act on the advice provided by Government, and health authorities in particular. We remain committed to the continued delivery of high-quality water to our customers.

Financial hardship

As announced by the McGowan Labor Government on 31 March 2020, no households and small business experiencing hardship as a result of COVID-19 will have their water disconnected.

In addition to this, as of 1 April 2020, no interest will be charged on deferred bill payments for those experiencing COVID-19-related financial hardship.

The measures are part of a $1 billion relief package announced by the McGowan Government to support WA businesses, households and community groups and to boost the response by health and frontline services to the COVID-19 pandemic.

Applying for COVID-19 financial hardship:

Please note, in order to have your interest on deferred bill payments waived, customers must first contact Busselton Water to let us know that you’re experiencing financial hardship due to COVID-19. Our Customer Service team can then assist you to establish a payment plan. If you do not contact us regarding COVID-19 financial hardship, interest will still apply on unpaid accounts.

Customers already under a payment plan who may need to modify that plan because of COVID-19 hardship must also contact our Customer Service team to discuss these arrangements – or interest will continue to apply.

Stay informed

For the latest health advice and information about COVID-19 please refer to the Healthy WA and the Australian Department of Health websites.

Our Frequently Asked Questions will also provide additional information.

For locals returning to their business premises or office buildings, or for residents returning to holiday homes which have not been occupied for extended periods of time, please consider the following advice from the Department of Health’s on recommissioning plumbing systems.