Water Quality FAQ's

If you have any issues with your water supply or are concerned about any aspect of water quality, contact Busselton Water on 9781 0500.

Our annual Water Quality reports are provided in full in the publications section of our website.

The supply of safe, high quality, sustainable water to our customers is our highest priority. Our commitments in this area are clear. We will:

  • supply water that is safe for you and your family to drink;
  • continuously monitor and assess the quality of drinking water supplied;
  • respond within one hour (or at an agreed time) to any reports of poor water quality;
  • provide information through our website and social media of any planned changes to our system likely to affect the quality of the water we supply to you;
  • advise you of any need to make alternative arrangements for drinking water in the unlikely event that your water quality deteriorates; and
  • make water quality sample results available to our customers (via our website and by calling 9781 0500).

You can read more about Our Customer Commitments on our website.

Yes. Calcium levels in water do not pose a health risk; in fact calcium uptake from various sources is typically beneficial. However, sunlight can interact with small amounts of calcium that are in the water and sometimes leave a slight stain on vehicles or elsewhere. We suggest washing your car undercover or in the shade to avoid this occurring, though stains can be easily removed by applying an equal mix of white vinegar and distilled water with a soft cloth.

To prevent pathogens from entering the drinking water network, Busselton Water applies a water quality management system with multiple barriers from the catchment to our customers’ taps. The first barrier is the controls used to protect the groundwater aquifer; the second is the treatment of raw water; and the  third is disinfection using chlorine to kill pathogenic microorganisms that may still be present. Chlorination of water is safe and effective, and is used in all major Australian water supplies including Perth. It is used in line with the recommendations of the world’s foremost health authorities, including the National Health and Medical Research Council and the World Health Organisation. The level of chlorine is chosen to ensure this disinfecting barrier travels the full extent of the pipe network to each customer’s  property.

pH is a measure ranging from zero to 14 of how acidic or basic water is. A pH of seven is neutral. The aesthetic pH target from the Australian Drinking Water Guidelines

is between 6.5 and 8.5. The maximum recording of pH in 2016-17 by Busselton Water was 8.5.

Like iron, manganese is a naturally occurring mineral which comes from contact with soil or rock in the ground. Manganese is not considered a health concern unless the concentration exceeds 0.5mg/L. The Australian Drinking Water Guidelines recommend that, based on aesthetic considerations, manganese should not exceed 0.1mg/L. In 2016-17, Busselton Water recorded a maximum of 0.006mg/L of manganese in the water delivered to customers.

Iron occurs naturally in water as a result of contact with soil or rock in the ground. Though the presence of iron does not present a health hazard, the Australian Drinking Water Guidelines recommend that, based on aesthetic considerations, the concentration of iron should not exceed 0.3 mg/L. In 2016-17, Busselton Water recorded a maximum of 0.096 mg/L in the water delivered to our customers.

Colour in water originates mainly from natural drainage through soil and vegetation in a surface catchment. Human perception of colour varies depending on the quantity

of water. Consequently the Australian Drinking Water Guidelines’ value for colour is based on what is noticeable in a glass of water and is generally accepted as 15HU (Hazen Units). The raw water we extract is 6HU, which reduces to zero (or totally clear) once treated.

Turbidity is the cloudy appearance of water caused by  the presence of suspended matter. If present at high levels, turbidity can provide an environment which shields pathogens from disinfection. The Australian Drinking Water Guidelines specify an aesthetic guideline of

5NTU (Nephelometric turbidity units) or, if disinfection is undertaken, less than 1NTU. In 2016-17, Busselton Water recorded a maximum of 0.6 NTU for its water samples.

How can I pay my account?

There are lots of ways to pay your account. You can pay your account in person at the administration office of Busselton Water, or by post using cheque, money order or online using BPoint, BPay or Direct Debit facilities.

If I don't pay my account will my water service be cut off?

No. Busselton Water by regulation will not cut off water to a dwelling without the consent of the occupier. However under the Water Services Act 2012 Busselton Water will consider inserting a low restriction device within the meter when customers do not respond to requests to pay overdue accounts.  An attendance fee will apply in all cases.  This action will not apply to customers who enter into an approved payment arrangement. If you are having trouble paying your bill please let us know. We’re here to help.

Why do we have to pay two water bills - one to the Water Corporation and one to Busselton Water?

Busselton Water is responsible for supplying drinking water to the community of Busselton and surrounds. Your account from Busselton Water depends on the quantity of water consumed at your property.

The Water Corporation of WA is responsible for providing sewerage services in Busselton. If your property has a reticulated sewerage service, the Water Corporation will charge you a rate based on the value of your property.

I am a pensioner. Do I get a rebate on my water bill?

To receive a rebate under the Rates and Charges (Rebates and Deferments) Act 1992, a customer must be the holder of either a Pension card, issued by Centrelink, a Commonwealth Seniors Health Card or a Western Australian State Seniors card. Customers must also own and reside in the property on which they wish to lodge a claim. Customers cannot register a claim on more than one property and the eligible property must be the principal place of residence.

How does Busselton Water know how much water I’ve used?

All Busselton Water customers currently use smart meters. These meters calculate how much water has been used on a property and provides readings to Busselton Water remotely. To find out more about what a smart water meter is and how they work please read our smart meter information sheet.

How often does Busselton Water read water meters?

Busselton Water reads water meters every four months, at the beginning of October, February and June. However, special interim readings are done on request for customers or their agents and a charge is payable for this service. Contact us to request a meter reading.

Which part of the water supply system to my property is my responsibility, and which part is Busselton Water’s?

Busselton Water is responsible for maintaining the system from the water main to the meter.  The property owner is responsible for maintaining the system between the meter and the premises.

How can I check to see if there is a leak in my internal pipes?

Read all of the digits on your meter when you have finished using water at night. Read the meter again first thing the next morning. If there is any increase in registration, it would indicate that you have a leak. If you think you have a leak, here is a handy checklist to help you find it.

How much water does my automatic reticulation in my garden use?

To find out how much water a full cycle of reticulation uses, simply read all the digits on your meter immediately before the cycle starts, then read it again at the finish of the cycle.  Deduct the first reading from the second and multiply the result by the number of days you intend running the system to give you a total volume.

Why do I need a Backflow Prevention Device on my water service?

It is an Australian Standard for every water service to be fitted with a suitable device to prevent potentially contaminated water from flowing from your property back into the mains. It is the property owner’s responsibility to ensure backflow prevention devices are fitted.